Shipping & Returns Policy
Dridh Textiles Private Limited
Shipping Policy
1. Order Processing Time
All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after 4:00 PM will be processed the next business day.
2. Shipping Duration
Within Maharashtra: 4–6 business days
Rest of India: 6–8 business days
Remote or rural areas may take slightly longer depending on courier coverage.
3. Shipping Charges
Free shipping on all orders above ₹5000/-
A flat ₹99 shipping fee is applicable for orders below ₹999.
4. Order Tracking
Once your order is dispatched, you will receive an SMS and email with tracking details.
You can also track your order on our website under the “Track Order” section.
5. Packaging
Every product is packed with utmost care to prevent any damage during transit.
In case you receive a tampered or damaged package, please do not accept the delivery and contact us immediately at dridhtextiles@gmail.com
Returns & Exchange Policy
1. Eligibility for Returns
We accept returns only if:
The product is defective, damaged, or incorrect; and
The return request is raised within 24 hours of delivery; and
The saree is unused, unwashed, and with all original tags and packaging intact.
Please note: Sarees purchased during sale, clearance, or offer periods are not eligible for return or exchange.
2. Return Process
Raise a request by emailing dridhtextiles@gmail.com with your order ID, reason for return, and product images.
Once approved, our logistics partner will arrange a reverse pickup within 2–4 business days.
After inspection at our warehouse, your refund or replacement will be processed within 7–10 working days.
3. Refund Method
Refunds can be processed to the original payment method (Credit/Debit Card, UPI, or Bank Account).
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
4. Non-Returnable Items
Products that have been used, washed, or altered.
Items purchased under discounts, festive offers, or flash sales.
Accessories or complimentary gifts sent with the product.
5. Exchange Policy
If you wish to exchange for a different color or design (of equal or higher value), please mention it while raising your request. Exchange will be processed based on stock availability.
Contact Us
If you have any questions regarding your order, shipping, or return status, feel free to contact us at:
dridhtextiles@gmail.com +91 83294 21068 (Monday–Saturday, 10 AM – 6 PM)